Back to jobs
IT Helpdesk Support
Job description
IT Helpdesk Support
3-month contract
About Your New Employer
A global IT software company is looking for an IT Helpdesk Support to join their team on-site in Cork.
About Your New Role as IT Helpdesk Support
- Provide onsite desktop support for internal customers, including desktops, laptops, cell phones, mobile devices, printing, and wireless networking.
- Collaborate with cross-functional teams for prompt issue resolution and effective communication.
- Engage with end-users via VTB live chat to deliver effective technical support and issue resolution.
- Diagnose and troubleshoot hardware, software, network, and application problems.
- Guide users through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher-level support, maintaining ownership until resolution.
- Real-time ticket entry by utilizing, monitoring, and managing our ticketing system.
- Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.
- Continuously improve support processes and stay updated with technology trends.
- Setup, configure, image, re-image company PCs, tablets, and mobile devices.
- Troubleshoot hardware and software problems.
- Manage user accounts for active directory and other applications.
- Other duties as assigned by management.
What Skills You Need as IT Helpdesk Support
- Degree in MIS, IT, information systems or related major.
- Proven Help Desk Technician experience with a focus on onsite support.
- One year of technical support experience.
- Passion for excellent customer service and helping users.
- Excellent written communication skills for explaining complex technical concepts simply.
- Proficiency in live chat tools and help desk ticketing systems.
- Solid understanding of hardware, software, networking, and operating systems.
- Proficiency in Azure/Active Directory, Office 365, Windows, macOS, and Exchange Online troubleshooting.
- Thrives in a fast-paced environment, handling multiple onsite support tasks.
- Strong problem-solving skills, thinking critically under pressure.
- Exceptional time management, prioritizing tasks effectively.
- Patience, empathy, and a positive attitude with end-users.
- Basic knowledge of remote desktop tools and techniques.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
What’s on Offer
- 31k-35k DOE
- Monday to Friday
What’s Next
Apply now by clicking the “Apply Now" button or call me, Marie O’Driscoll on 021-4847133 Or if the job isn’t quite right but you are looking for something similar, please get in touch.