About the Role
A well-established international company is seeking a Customer Service / Spare Parts Call Agent to join its After-Sales Support Team. This is a busy, customer-facing position where you will be responsible for assisting customers with product-related queries and managing the sales and distribution of spare parts. Although you will handle incoming calls and emails, this is not a high-volume call-center environment—your focus will be on delivering personalized, high-quality service.
Key Responsibilities
Customer Assistance: Help customers identify and order the correct spare parts. Offer basic product information and troubleshooting support.
Order Processing: Manage sales orders in the system (e.g., SAP or equivalent), ensuring accurate entry and timely delivery.
Supplier Coordination: Liaise with suppliers and internal teams to source and track spare parts.
Sales & Upselling: Handle parts sales through phone, email, and occasional in-person queries, promoting additional products or services where appropriate.
Documentation & Records: Maintain accurate transaction logs, inventory records, and customer interaction notes.
Team Support: Contribute to administrative tasks (e.g., registration processes) and assist colleagues with day-to-day operations when necessary.
What We’re Looking For
Experience: At least 12 months of experience in a customer service or spare parts role (or similar).
Communication Skills: Friendly, professional telephone manner with the ability to handle inquiries patiently and effectively.
Technical Aptitude: Comfortable learning about and discussing consumer appliances (e.g., washing machines, toasters).
Attention to Detail: Accuracy in data entry and order processing is essential.
Computer Literacy: Proficient in using standard office software; familiarity with SAP (or a similar ERP system) is an advantage.
Team Player: Able to collaborate well with colleagues in a busy but supportive environment.
Language Skills: Fluent English speaker.
Why Join?
Hybrid Working Model: After a six-month period, you will have the opportunity to work three days in the office and two days from home each week.
Professional Environment: Become part of a friendly team that values high-quality customer interactions over high-volume call metrics.
Career Development: Benefit from ongoing training and the chance to develop your skills in a thriving industry.
