IT Helpdesk Support

3-month contract

About Your New Employer

A global IT software company is looking for an IT Helpdesk Support to join their team on-site in Cork.

About Your New Role as IT Helpdesk Support 

• Provide onsite desktop support for internal customers, including desktops, laptops, cell phones, mobile devices, printing, and wireless networking.
• Collaborate with cross-functional teams for prompt issue resolution and effective communication.
• Engage with end-users via VTB live chat to deliver effective technical support and issue resolution.
• Diagnose and troubleshoot hardware, software, network, and application problems.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex issues to higher-level support, maintaining ownership until resolution.
• Real-time ticket entry by utilizing, monitoring, and managing our ticketing system.
• Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.
• Continuously improve support processes and stay updated with technology trends.
• Setup, configure, image, re-image company PCs, tablets, and mobile devices.
• Troubleshoot hardware and software problems.
• Manage user accounts for active directory and other applications.
• Other duties as assigned by management.

What Skills You Need as IT Helpdesk Support 

• Degree in MIS, IT, information systems or related major.
• Proven Help Desk Technician experience with a focus on onsite support.
• One year of technical support experience.
• Passion for excellent customer service and helping users.
• Excellent written communication skills for explaining complex technical concepts simply.
• Proficiency in live chat tools and help desk ticketing systems.
• Solid understanding of hardware, software, networking, and operating systems.
• Proficiency in Azure/Active Directory, Office 365, Windows, macOS, and Exchange Online troubleshooting.
• Thrives in a fast-paced environment, handling multiple onsite support tasks.
• Strong problem-solving skills, thinking critically under pressure.
• Exceptional time management, prioritizing tasks effectively.
• Patience, empathy, and a positive attitude with end-users.
• Basic knowledge of remote desktop tools and techniques.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

What’s on Offer

• 31k-35k DOE
• Monday to Friday

What’s Next

Apply now by clicking the “Apply Now" button or call me, Marie O’Driscoll on 021-4847133 Or if the job isn’t quite right but you are looking for something similar, please get in touch.